Warranty Terms
General Warranty Terms Warrantor & Place of Performance
The warrantor is Custom Tesla UG, Neudorfer Str. 1, 79541 Lörrach. In order to make use of warranty services, the vehicle must be brought to a workshop of the warrantor, regardless of the original place of installation. These are:
- Rennemattenweg 1, 79576 Weil am Rhein
- Freiheitstraße 14-18, 42853 Remscheid
If technically feasible, warranty services may also be provided via mobile service upon request. The cost for the call-out is EUR 1.00 per km from the nearest location of the warrantor.
Exclusions and Limitations of Liability
This warranty statement is the only express warranty statement made in connection with your installed product. All other implied or express warranties, including all statutory warranty rights arising from local laws, or other conditions, are excluded to the fullest extent permitted by law, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or durability, or warranties arising from a course of dealing or trade usage.
The performance of necessary repairs or the replacement of parts by Custom Tesla is the exclusive remedy under this warranty or any implied warranties. Custom Tesla does not authorize any natural or legal person to assume obligations or liability on behalf of Custom Tesla in connection with this warranty statement. The decision as to whether a part is repaired or replaced, or whether a new, refurbished, or reconditioned part is used, lies exclusively with Custom Tesla.
Transfer of Ownership
This warranty is transferable free of charge to any person who acquires ownership of the products after the original purchaser.
Warranty Period
This warranty begins on the first day after delivery of the product by Custom Tesla to the original purchaser and provides coverage for the period specified in the applicable warranty, as described in the "Warranty Coverage" section.
Parts that have been repaired or replaced under this warranty, including the replacement of the entire product, are only covered until the end of the applicable warranty period of this warranty, or as otherwise provided by applicable law.
Warranty Coverage
Subject to the exclusions and limitations in this warranty, a repair or parts replacement will be carried out for you free of charge by Custom Tesla if Custom Tesla is notified within the applicable warranty period. Repairs will be carried out using new, refurbished, or reconditioned parts at Custom Tesla's sole discretion. All replaced parts or other components become the exclusive property of Custom Tesla, unless otherwise determined by applicable law.
Covered Products
Product Scope of Warranty Covered Period
Vehicle Insulation | Detachment or delamination of the applied material | 4 years or 60,000 km, whichever occurs first |
Ambient Lighting | Failure of the lighting as a whole, failure of an individual light element | 2 years or 30,000 km, whichever occurs first |
6.86" Additional Display 8.8" Additional Display | Display failure, display of incorrect vehicle values where applicable | 2 years or 30,000 km, whichever occurs first |
Display Swivel Mount | Attachment of the display mount | 4 years or 60,000 km, whichever occurs first |
Yoke Steering Wheel | Detachment of the cover | 4 years or 60,000 km, whichever occurs first |
RGB Frunk Lighting | Failure of the light element | 2 years or 30,000 km, whichever occurs first |
Softclose Automatic | Failure of the softclose functionality | 3 years or 45,000 km, whichever occurs first |
Automatic Door Handles with RGB Lighting | (Partial) failure of an LED in the visible area or more than 2 LEDs in the non- | 2 years or 30,000 km, whichever occurs first |
visible area, failure of the motor function
Electric Frunk Opener | Failure of the motor function, failure of the softclose function | 3 years or 45,000 km, whichever occurs first |
Softclose Frunk Closer | Failure of the softclose function | 3 years or 45,000 km, whichever occurs first |
Trunk Kick Sensor | Failure of the kick sensor function | 3 years or 45,000 km, whichever occurs first |
Exclusions and Limitations
This warranty does not cover any damage or malfunction that has been caused, directly or indirectly, due to or as a result of normal wear and tear, abusive or improper use, negligence, accident, improper maintenance, operation, storage, or transport, including the following circumstances:
- Failure to bring the vehicle with the installed affected product to a Custom Tesla location after discovery of a defect covered by this warranty, or to carry out repair or service work as recommended;
- Accidents, collisions, or objects that struck the vehicle;
- Any repair, alteration, or modification of the vehicle that was carried out improperly,
or the installation or use of fluids, parts, or accessories carried out by a person or workshop that is not authorized or certified to do so;
- Normal wear and tear, including but not limited to discoloration, punctures, cracks, dents, fold abrasion, or other deformations, stone chips on paint, and similar damage;
- Improper loading of the vehicle;
- Theft, vandalism, or rioting;
- Fire, explosion, earthquake, storm, lightning strike, hail, flood, or deep water;
- Environment or force majeure, including but not limited to the effects of
sunlight, airborne chemicals, tree sap, excrement from insects or animals, road debris (including stone chips), industrial waste, rail dust, salt, hail, flooding, storms, thunderstorms, acid rain, fire, water, contamination, lightning strikes, and other environmental conditions.
Custom Tesla assumes no liability for any indirect, incidental, special, or consequential damages arising from the vehicle or in connection with your vehicle, including but not limited to transport to and from
one of our locations, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial property, inconvenience or hardship, emotional distress or injury, economic loss (including but not limited to lost profits or earnings), towing costs, bus tickets, vehicle rental, service call costs, fuel expenses, accommodation costs, damage to the towing vehicle, and incidental costs such as phone calls, fax transmissions, and shipping costs.
Custom Tesla assumes no liability for direct damages in an amount exceeding the usual market price of the product at the time the claim is made.
The foregoing limitations and exclusions apply regardless of whether your claim is based on contract, tort (including negligence and gross negligence), breach of warranty or condition, misrepresentation (whether negligent or not), or otherwise under law or equity, even if Custom Tesla has been advised of the possibility of such damages or such damages are reasonably foreseeable. In jurisdictions that do not allow the exclusion or limitation of indirect, direct, special, incidental, or consequential damages, the above limitations or exclusions may not apply to you.
Making a Warranty Claim
To make use of the warranty services, you must notify Custom Tesla within the applicable warranty period and hand over the vehicle at your own expense during regular business hours at one of our locations.
You can contact us in writing by email at hello@custom-tesla.com or via WhatsApp at +49 7621 5867340. When contacting us, at least the following information is required:
- Vehicle Identification Number (VIN)
- Current mileage
- As detailed a description of the defect as possible, including photos and, if applicable,
video recordings
- Your current contact information and/or invoice number if these have
changed since purchase
After reporting the defect, Custom Tesla will respond within a reasonable period of time and may request further information. You will receive an order confirmation showing the work to be carried out. Whether a
defect falls under this warranty may, in some cases, only be determined after a personal inspection
You must allow Custom Tesla a reasonable amount of time to carry out repair and/or service measures. After being notified by Custom Tesla of the completion of the repair and/or maintenance, you are obligated to collect the vehicle promptly at your own expense, or reasonable daily storage fees will be charged.