Returns

If you're not happy with a product you ordered, or it doesn't fit, you can exercise your right of withdrawal as a consumer within fourteen days of receiving the goods. Details can be found in our withdrawal instructions.

What we don't take back

Beyond the statutory right of withdrawal, we voluntarily accept returns — except in these cases:

• products that are or have been installed;
• used products;
• products customised at your request;
• electrical parts and electrical accessories;
• products we specifically ordered at your request.

The reason is always the same: these items can no longer be sold as new. In the case of electrical components, there's also the issue that damage caused during installation can't be detected from the outside.

Your right of withdrawal remains unaffected

These conditions apply to returns that go beyond the statutory right of withdrawal. Within the withdrawal period, only the withdrawal instructions apply — even if you've already installed or used the goods. In that case, you only have to pay for any loss in value if it results from handling that wasn't necessary to check the nature, characteristics, and functioning of the goods.

The only exceptions to the right of withdrawal are the cases listed in the withdrawal instructions — including goods that we made to your specifications or clearly personalised to your needs.

For business customers

Businesses are not entitled to a statutory right of withdrawal. For them, returns are governed solely by the conditions stated above. Statutory warranty rights remain unaffected by this.

How it works

Please notify us of your return in advance by email at hello@custom-tesla.com, including your order number and the items concerned. We'll arrange the return shipment with you and refund the purchase price as soon as we receive the goods.

Return address

Custom Tesla UG (haftungsbeschränkt)
Rennemattenweg 1
79576 Weil am Rhein
Germany

Please only send the goods back after we've agreed on it, and include a note with your order number — otherwise we won't be able to match the shipment to your order.

Damaged or incorrect goods

If something arrived damaged or we sent you the wrong item, please also get in touch at hello@custom-tesla.com. In this case, we'll cover the cost of the return shipment; your statutory warranty rights remain unaffected by this.